Privacy Policy

• Gouden
• Gouden Privacy

This privacy notice explains how Gouden collects, uses and protects your personal information when you visit gouden.uk. We take your privacy seriously and handle all data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Cookies in plain terms

We store small text files called cookies on your device to remember your preferences and understand how you use our site. Essential cookies keep the site working – they manage your session and remember your consent choices. Analytics cookies, which require your consent, help us see which pages are visited most and where readers spend their time.

Third-party scripts from analytics providers and advertising platforms may set their own cookies when you interact with embedded content. You control these through your browser settings or our cookie banner when you first visit the site.

What we collect and why

When you use gouden.uk we gather two kinds of information. Technical data arrives automatically: your IP address, browser type, operating system, the pages you view and the time you spend on each one. This tells us which sections are useful and which need work.

If you contact us through the site, you provide your name, email address and whatever details you include in your message. We use this solely to respond to your enquiry – nothing more.

Lawful basis for processing

We process your data under three legal grounds. Consent covers analytics and advertising cookies – you give this through the banner when you arrive. Legitimate interest applies to technical logs and site-improvement work: we need to know how the site performs to keep it reliable. Contract applies if you register for updates or request support – processing your email address is necessary to deliver what you asked for.

Who else sees your information

Your data stays with us and the processors we rely on to run the site. Analytics providers receive anonymised usage statistics – no names, no email addresses. Hosting and content-delivery services handle technical data to serve pages quickly and securely. Advertising platforms may collect device and browsing data if you consented to marketing cookies.

We never sell your personal information to third parties. Data sharing happens only where necessary to operate the site or where you explicitly agreed to it.

Your rights under UK GDPR

You have the right to access the personal data we hold about you, ask us to correct it if it is wrong, or request its deletion. You can restrict how we process your information, object to processing based on legitimate interest, and withdraw consent at any time – though this does not affect anything we did lawfully before you withdrew it.

Where processing relies on consent or contract, and we handle data by automated means, you have the right to receive your information in a structured, commonly used format and transmit it to another controller.

How to exercise your rights

Send your request to [email protected]. Include enough detail for us to locate your data – the email address you used when contacting us, and the approximate date if you remember it. We respond within one month of receiving a valid request.

If you are not satisfied with how we handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. Visit ico.org.uk or call their helpline on 0303 123 1113.

How long we keep your data

Technical logs and anonymised analytics are retained for up to two years, then deleted. Contact-form submissions and correspondence stay on file for three years from the date of your last message, after which they are permanently removed. Consent records are kept for as long as necessary to demonstrate compliance, typically three years from the date you gave or withdrew consent.

Protection of minors

This site is intended for users aged 18 and over (18+). We do not knowingly collect personal information from anyone under that age. If you believe we hold data about a minor, contact us immediately at [email protected] and we will delete it without delay.

Changes to this notice

We review this privacy policy regularly and update it when our practices change or when the law requires it. The date at the bottom of this page shows when it was last revised. Continued use of the site after an update means you accept the revised terms.

Contact us

Questions about how we handle your data, or want to exercise any of the rights above? Email [email protected] and we will respond within 48 hours.

Last updated: 6 January 2026

This site is for players aged 18 and over (18+). If you have concerns about how your information is used, free and confidential advice is available at BeGambleAware.org.